FAQ

At RentPrep we strive to make our ordering processes as easy as possible. If you want to order a report all you need to do is sign up for your free account, choose the package you want, and pay. It’s that simple! Check your email for a notification stating your report is complete

 

One of the main things that separates RentPrep from the rest of the competition is our “No Fee Guarantee”. There is no sign up fees, no monthly minimums, no annual fees, and no contracts to be signed. If you order one report, that is all you will ever have to pay with us.

We pride ourselves in being a full service screening and investigation company, not a data company. All of our reports are hand-compiled by FCRA Certified Background Screeners stationed in our main office in NY, typically within 1-hour (during business hours) after you order. Because of this, you can be assured compliant and accurate reports.

Our SmartMove report will be returned to you as soon as your applicant takes the necessary steps on their end.

We accept Mastercard, Visa, American Express, and Discover when you order through our secured online portal. We use SSL certificates provided by Verisign (same security your banks use) in order to protect and secure your information.

Ever call a company you found on the internet only to find out that their customer support team is from India, or they don’t answer at all? We are proud to offer customer support Monday-Friday 9 am-5 pm EST, by phone, live chat, or through email, and Sunday 10 am-3 pm EST, by live chat, or through email.

Yes, we do offer discounts to all of our clients. When you sign up, you will be added to our monthly newsletter in which we send out promotional codes frequently. If you are a larger corporate client, we offer volume discounts to anybody who meets the set criteria.

If your report says there is insufficient credit this typically pertains to someone having little to no credit. If someone has never had credit cards or any loans to their name then the report may have “insufficient credit” as the result for their credit report.

If you go to our Renters Relations page on our website you can print and fill out the customer dispute form. We just need a copy of your drivers license attached with the dispute form to verify your identity in order to protect sensitive information.

If you go to our Renters Relations page on our website you can print and fill out the customer dispute form. We just need a copy of your drivers license attached with the dispute form to verify your identity in order to protect sensitive information.

Our pricing and packages page lays out our pricing model. The listed pricing is per tenant report. We don’t charge any recurring fees and you only pay for as many reports as you need.